Privacy Policy

This policy explains what personal information Nidaan – The Legal Consultants LLP (“Nidaan”, “we”, “us”) collects through NidaanPartner.com, why we collect it, and what you can ask us to do with it. It is written to be read, not to hide behind. If anything here is unclear, write to us and we will explain it in plain language.

1. Who is responsible for your data

Nidaan – The Legal Consultants LLP is the data fiduciary for information collected through NidaanPartner.com. Reach us at [email protected] or on the official WhatsApp number listed on the site.

2. What we collect

• Who you are: name, mobile number, email address, and (for partners and advisors) firm name and branch code.
• Your claim: insurer name, policy details, claim type, disputed amount, what happened, and correspondence with the insurer.
• Documents you send us: policy copies, claim forms, rejection or settlement letters, hospital bills, discharge summaries, investigation reports, prescriptions and identity documents — whether uploaded on the site, sent on WhatsApp, or emailed to us.
• Payment information: handled by our payment gateway (Razorpay). We receive a payment reference and amount. We never see or store your card, UPI or bank credentials.
• Basic technical data: log entries and usage analytics needed to run the site securely.

3. Sensitive personal data (health information)

Insurance claims — especially health claims — involve medical records. We treat these as sensitive. We collect them only because they are necessary to assess and pursue your claim, only with your consent, and we share them only as described in section 5.

4. Why we use it

• To review your claim and tell you honestly whether it can be challenged.
• To prepare and pursue the claim with your insurer and, where required, before the appropriate forum or authority.
• To keep you updated — on WhatsApp, email, or your dashboard — about your case.
• To take payment for the services you chose, and to meet our tax and record-keeping obligations.

5. Who we share it with

We share only what is necessary, and only with:

• the insurer, hospital or authority your claim is against or depends on;
• the advocates and legal team engaged on your matter;
• the advisor, branch or partner who introduced you, where they are managing your case for you — limited to the progress of that case;
• service providers who run parts of our platform (payment gateway, email and messaging providers, cloud hosting), under confidentiality obligations.

We do not sell your personal data, and we do not share it for third-party advertising.

6. Messaging you

We contact you about your case on WhatsApp, email and your dashboard. Promotional messages are sent only if you opted in, and you can stop them at any time — reply STOP on WhatsApp, use the unsubscribe link in an email, or simply tell us. Service messages about a live claim continue, because they are part of the work you engaged us for.

7. How we protect it

• Traffic to the site is encrypted (HTTPS).
• Access to claim files is restricted to the team members working on that case, and staff actions in our internal system are logged.
• Stored credentials for connected mailboxes are encrypted.
• Backups are taken regularly and kept encrypted.

No system is perfectly secure, but if a breach affects your data we will tell you and the authority as required by law.

8. How long we keep it

We keep claim records while your matter is live, and afterwards for the period we are required to retain professional and financial records under Indian law. Unpaid enquiries that never became cases are removed on a routine schedule. You can ask us to delete your data sooner — see section 9 — and we will do so unless the law requires us to keep it.

9. Your rights

Under India’s Digital Personal Data Protection Act, 2023, you may ask us to:

• tell you what data of yours we hold and who we have shared it with;
• correct anything wrong or incomplete;
• erase data we no longer need;
• withdraw consent for a use you previously agreed to;
• nominate someone to exercise these rights if you are unable to.

Write to [email protected] and we will respond. Withdrawing consent for data essential to a live claim may mean we can no longer pursue it — we will tell you clearly if that is the case.

10. Grievances

If you are unhappy with how we handled your data, contact our Grievance Officer at [email protected] with “Grievance” in the subject line. We will acknowledge you and work to resolve it. If you remain dissatisfied, you may approach the Data Protection Board of India.

11. Children

Our services are for adults. Where a claim concerns a minor, we deal with the parent or legal guardian, who provides the consent.

12. Changes

If we change this policy we will update the date at the top and, for anything significant, tell you directly.